Frequently Asked Questions
Below are some of our most frequently asked questions.
DELIVERY & COLLECTION
I need my goods as soon as possible.
We wil try to get your goods out to you as soon as possible. You will need to allow time for your order to be picked and packed up it also depends on stock availability, the time of day you place your order as well as your delivery zone. Please phone Tunbridge Wells – 01892 750230 | Tonbridge – 01732 853134 | Flimwell – 01580 879900 to speak to a member of our Sales team and they will do all they can to assist and advise you.
Can you deliver my order anywhere?
We can deliver anywhere you require at a cost. Our local delivery area is divided into zones – we deliver to these sections on different days. Outside of our local delivery area, the delivery costs and delivery days may vary. If you want to know when a delivery would be available or a delivery cost, please contact us for an estimate.
Where will my goods be unloaded?
We usually deliver goods to the kerb side except for the shed materials which will be delivered to the required location, however in exceptional circumstances we can drive nearer your property to get the goods closer. When you make your purchase, you will be asked to specify any potential access issues relating to delivery, including road width restrictions and vehicle weight restrictions.
Can I collect from a branch?
Yes, however collections will need to be booked in advance so please phone Tunbridge Wells – 01892 750230 | Tonbridge – 01732 853134 | Flimwell – 01580 879900 to speak to a member of our Sales team
How do I pay for my order?
You can either pay over the phone with a card or visit us at one of branches and pay over the counter. We accept cash and all major debit & credit cards (excluding American Express).
You can also pay via bank transfer quoting your order or quotaion number.
You can pay by bank transfer to:-
Tate Fencing Ltd
Natwest
Sort 55-70-13
Account 78192773
Please do not send over your bank details via email in order to avoid email fraud.
GENERAL QUESTIONS
I have over ordered on my materials. Can I return the surplus goods?
Yes, although returned goods are subject to the following conditions: Goods will only be accepted if they are accompanied by the original proof of purchase and still be in the original condition that the goods left the yard. Goods may only be returned if purchased no more than 30 days previous. All returned goods will be subject to an administration charge.
I wanted something made bespoke to my plans. Is this possible?
Yes, we can manufacture a wide variety of bespoke projects. You would need to call us to discuss your needs with one of our Sales team and we will work out a price for your bespoke goods. All bespoke gates or project materials require payment up front and are non-refundable once manufactured.
How should I measure my garden for my new fence?
The easiest way to measure your garden is in metres; we only supply closeboard ‘bays’ in 1.8m, 2.4m and 3.0m (centre to centre) widths, so by measuring your garden this way you can easily judge how many ‘bays’ you will require. If you require a gate, please remember to consider the extra hanging and closing posts you will need.
How long should the posts be?
We always recommend at least 600mm (2′) in the ground; for example, a 1.2m (4′) fence would require a 1.8m (6′) post. As always there are exceptions to this rule i.e., tanalised posts with a 2 way or 4 way round top (closeboard fencing only), because of the round tapering out further down the post (approximately 75mm), it would clash with the top mortise and look untidy. For these reasons, with a round top post, we would specify the next size of post usually adding an extra 300mm (1′) to compensate.
Can I have different tops on the posts?
Absolutely. We can manufacture your fence to almost any specification, including post tops. We do have our own standards and will make some assumptions when you order a fence with us. ‘Back Weathered’ 100 x 100mm posts on a flat, straight run. We do not charge extra for corner posts but we still need to be told if one or more is required within a run. Corner post tops will vary to that of the intermediate and end posts – Back Weathered intermediates have Flat Top corner posts, 2 way Round Top intermediates have 4 way Round Top corner posts and 2 way Pointed Top intermediates have 4 way Pointed Top corner posts. If anything other than this is required, we will need to be notified prior to ordering.
